Inside Sales/Customer Service Specialist

Date: 06-Mar-2019

Location: Brampton, ON, CA

Company: Coca-Cola Canada Bottling Limited

**Training begins early April 2019**

 

Work Location -   15 Westcreek Blvd, Brampton

Department - Business Process Team 

Job Function - Customer Care and Inside Sales 

Employee Type -  Permanent, Full-Time

Shift/Hours –  Shift Work, Monday - Friday.  Latest shift end time is 2000 EST.

Salary/Compensation - $17/hour with 3 weeks vacation, Flex Benefits (starting on your first day), 100% Company Matched Pension Plan and a proven path available for professional growth.

 

About Us

 

Proudly Canadian and Independently Owned, We are Coke Canada.

 

We are a family business that unites more than 6,000 employees working together to support one another, our customers, consumers and our communities. Our heritage of manufacturing, marketing, selling, and distributing Coca-Cola brand products, and other allied brands in Canada runs more than 120-years deep!

 

We are the face of Coca-Cola and its Partner Brands to Canadians. We produce and deliver the beverages and experiences that delight them at every occasion in their life.  We are the bottler for an entire nation with a vision and commitment to becoming “the greatest” in our industry.

 

About our People

 

We believe our people are the DNA of our organization.  With an unwavering commitment to do their best every day, we also share values which define how we work:

  • Safety First - For all of us safety is non-negotiable and must come first
  • Integrity - We nurture trust and keep our word
  • Accountability - we all take ownership and responsibility for our actions and the parts of the business that we impact
  • Quality – we focus on quality in every aspect of our business.  Our products refresh families across Canada, including our own, so we work to deliver the best for them, every time.
  • Entrepreneurial – A mind set of being results focused, sharing improvements & innovations towards a better future

 

About You

 

If you often find yourself saying “this can be done” or are often questioning “is there a better way?” then Coke Canada has opportunities that will encourage you and your teams to step forward.  We offer a variety of opportunities that will enable you to develop your skills, challenge yourself and progress your career.   

About This Opportunity

 

As an  Inside Sales Specialist you will report into the Team Leader - Customer Support Center and be based out of Brampton Facility

 

In this role you are the expert that provides sales and support to established customers in a contact center environment.  An Inside Sales Specialist is responsible for selling to existing customers to obtain their beverage orders, handling customer service inquiries, and updating multiple systems as necessary. This role is critical in supporting the Coke Canada goal of becoming the worlds best independant bottler by maintaining and growing sales through various communication channels with providing superior service to our existing customers.

 

JOB RESPONSIBILITIES

• Successfully sell Coca Cola products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability.

• Resolve all inbound and outbound support requests per established guidelines.

• Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business.

• Deliver professional account management for designated Coca Cola customers.

• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.

• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.

• Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues.

• Escalate customer issues within established guidelines to ensure timely resolution.

• Understands performance metrics and improves quality and capabilities to meet and/or exceed goals.

• Ensure new/revised processes are understood and immediately applied to customer interactions via Coca Cola tools/resources.

• Access multiple system applications simultaneously to effectively provide sales and service to customers.

• Actively participate and contribute in engagement and team building activities.

• Assist with projects per business needs.

 

What you will need to succeed in this role 

• High School Diploma or equivalent

• 2 years customer service experience with 1 year sales experience (contact center considered a strong asset - not required)

• Proven ability to communicate persuasively, effectively and in a professional manner

• Proven ability to communicate effectively both verbally and in writing

• Demonstrated ability to provide outstanding customer service

• Demonstrated ability to successfully work independently and in a team environment

• Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives

• Experience working in various computer applications

• Strong attention to detail and time management skills

• Demonstrated ability to understand policies/guidelines and use them as intended

• Ability to speak French fluently is considered an asset to your application

 

 

 

Coca-Cola Canada Bottling Limited (“Coke Canada”) is committed to creating a diverse and inclusive workforce.  We have a number of programs and policies in place to support this goal.

 

For individuals with disabilities, accommodations are available upon request.  Should you require an accommodation, please contact our Talent Acquisition Services team by calling 1-844-383-2653.

 

Coke Canada requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with us is contingent on the satisfactory completion of a pre-employment background check.