Customer Scheduling Specialist, Bilingual

Date: 10-Apr-2019

Location: Brampton, ON, ON, CA

Company: Coca-Cola Canada Bottling Limited


Work Location - Brampton

Department - Field&Eqpmnt Svc Ops Can Custmer S Spec 

Shift/Hours - Sunday to Thursday, 2:00 PM to 10:00 PM 


About Us


Proudly Canadian and Independently Owned, We are Coke Canada.


We are a family business that unites more than 6,000 employees working together to support one another, our customers, consumers and our communities. Our heritage of manufacturing, marketing, selling, and distributing Coca-Cola brand products, and other allied brands in Canada runs more than 120-years deep!


We are the face of Coca-Cola and its Partner Brands to Canadians. We produce and deliver the beverages and experiences that delight them at every occasion in their life.  We are the bottler for an entire nation with a vision and commitment to becoming “the greatest” in our industry.


About our People


We believe our people are the DNA of our organization.  With an unwavering commitment to do their best every day, we also share values which define how we work:


  • Safety First - For all of us safety is non-negotiable and must come first.
  • Integrity - We nurture trust and keep our word.
  • Accountability - We all take ownership and responsibility for our actions and the parts of the business that we impact.
  • Quality – We focus on quality in every aspect of our business.  Our products refresh families across Canada, including our own, so we work to deliver the best for them, every time.
  • Entrepreneurial – A mind set of being results focused, sharing improvements & innovations towards a better future.


About You

If you often find yourself saying “this can be done” or are often questioning “is there a better way?” then Coke Canada has opportunities that will encourage you and your teams to step forward.  We offer a variety of opportunities that will enable you to develop your skills, challenge yourself and progress your career.   


About This Opportunity


As a Customer Scheduling Specialist, Bilingual, you will report into the Supervisor, Customer Excellence and be based out of Brampton, supporting Canada.



The Customer Scheduling Specialist is responsible for overseeing the completion of reactive equipment activities in SAP. The primary function of this role is to enable the Fields Service Technicians by dispatching their activities while providing additional support to the field as required. Additional support including reporting, parts management, and other administrative tasks.


As a point of contact for Field Service, CCL, CSSC, and the customer, timely and effective communication is critical. The position will be responsible for handling inbound customer calls, resolving escalations, and responding to investigation requests.


In this role you will:

  • Oversee the dispatching of equipment service calls in SAP
  • Monitor the Dispatch Grid to ensure productivity and efficiency
  • Receive inbound emails and calls from the Technician or Field Service Supervisor
  • Perform parts transfers or market searches for technicians (evenings and weekends)
  • Handle customer escalations, providing resolutions to the customer
  • Handle inbound customer calls for service requests
  • Act as a contact between CCL and Field Service for escalations and investigation
  • Report on equipment and service activities for CCL and other functional areas
  • Oversee equipment service projects and initiatives


What you will need to succeed in this role:

  • Strong communication by email, phone, in person
  • Bilingual French and English required
  • Ability to work effectively in a team environment
  • Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
  • Flexibility to work evenings, weekends, and holidays.
  • Customer service experience
  • SAP experience is an asset
  • Knowledge of Canadian geography is an asset
  • Post-secondary education in a related field would be considered an asset



Coca-Cola Canada Bottling Limited (“Coke Canada”) is committed to creating a diverse and inclusive workforce.  We have a number of programs and policies in place to support this goal.


For individuals with disabilities, accommodations are available upon request.  Should you require an accommodation, please contact our Talent Acquisition Services team by calling 1-844-383-2653.


Coke Canada requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with us is contingent on the satisfactory completion of a pre-employment background check.