Customer Scheduling Specialist, Bilingual

Date: 30-May-2019

Location: Brampton, ON, ON, CA

Company: Coca-Cola Canada Bottling Limited


About Us


Proudly Canadian and Independently Owned, we are Coke Canada!


Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and 5 production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.


Our brands include: Coca-Cola®, Diet Coke®, Coca-Cola® Zero Sugar, Coca-Cola Life™, Sprite®, Fanta®, Barq’s®, NESTEA®, POWERADE®, Minute Maid®, DASANI® and Vitaminwater®; and our partner brands: Canada Dry®, Monster Energy®, Evian® and A&W®.


About our People


We are committed to doing our best every day and our core values define and reflect how we work:


  • Safety First
  • Integrity
  • Accountability
  • Quality
  • Entrepreneurial



About this Opportunity


The Customer Scheduling Specialist, Bilingual is responsible for overseeing the completion of reactive equipment activities in SAP. The primary function of this role is to enable the Fields Service Technicians by dispatching their activities while providing additional support to the field as required. Additional support including reporting, parts management, and other administrative tasks.


As a point of contact for Field Service, CCL, CSSC, and the customer, timely and effective communication is critical. The position will be responsible for handling inbound customer calls, resolving escalations, and responding to investigation requests.


In this role you will:


  • Oversee the dispatching of equipment service calls in SAP
  • Monitor the Dispatch Grid to ensure productivity and efficiency
  • Receive inbound emails and calls from the Technician or Field Service Supervisor
  • Perform parts transfers or market searches for technicians (evenings and weekends)
  • Handle customer escalations, providing resolutions to the customer
  • Handle inbound customer calls for service requests
  • Act as a contact between CCL and Field Service for escalations and investigation
  • Report on equipment and service activities for CCL and other functional areas
  • Oversee equipment service projects and initiatives


What you will need to succeed in this role:


  • Strong communication by email, phone, in person
  • Bilingual French and English required
  • Ability to work effectively in a team environment
  • Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
  • Flexibility to work evenings, weekends, and holidays.
  • Customer service experience
  • SAP experience is an asset
  • Knowledge of Canadian geography is an asset
  • Post-secondary education in a related field would be considered an asset


Important – All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada”) are conditional upon a successful background clearance obtained through our contracted third party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and driver’s abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.


Coke Canada is committed to creating a diverse and inclusive workforce with a number of programs, policies and resources in place to support our people.

For individuals with disabilities, should you require accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email